Claims Automation

Surveyors are employed by the Insurer to collate additional information on the intimated claim, assess the liability and make payment advices. Their nature of job involves a lot of field works including taking pictures to substantiate their assessments. It is imperative that such field agents are more in the field than in the office. GoDB based Mobile Claims Management solution empowers such field agents to spend their entire time in the field while the solution interfaces with the core CRM package for claim intimation, policy information and periodic statuses.

Some salient features of the solution include:

• Adapters to download intimation and policy details in an ad-hoc or pre-assign basis.



• Interfaces to upload pictures / scanned documents to Central Document Repository.



• Interfaces to capture survey details, cross verification between intimation, policy and survey details.



• Interfaces to capture Assessment / Estimation information and compute the actual payable loss.



• Integration with Core Claims System to pull intimation and policy details while pushing survey details.